Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 199)

Change: workshop,workshop, we'll discuss specific behaviors that we can use in our everyday work with our customers. Learning and applying these behaviors will enable us to assist our customers more effectively as well as to foster good working relationships with the public in general."general." Offers   View changes from previous version. (Word count: 113)

Change: This is a self-paced online course provided by the Maryland State Library Resource Center. Here's a description: "In this workshop, we'll discuss specific behaviors that we can use in our everyday work with our customers. Learning and applying these behaviors will enable us to assist our customers more   View changes from previous version. (Word count: 78)